Ordered a Yale Smart Keypad 13th March…
Ordered a Yale Smart Keypad 13th March using PayPal - until 19th March I did not receive it, so I called customer support, spent 15min waiting for an answer and the response was (Money Not received!!) even though My Amex card was charged. I raised the case with PayPal and received my refund after investigation, but I won’t be using Yale again
March 19, 2024
Unprompted review
Reply from Yale Home UK
Thank you for bringing this to our attention. We’re sorry to hear you have been experiencing issues with your key pad order. If you still need help please get in touch through the contact form here - https://assaabloy-global.kustomer.help/en_gb/contact/yale-uk-contact-form--SJSW2u1VO so we can help resolve this issue for you as soon as possible. - Yale UK