They claim they want to get back to being a first class airline! They’ve got a long way to go. I’ve been unfortunate enough to fly with them four times in the last week. On one occasion they couldn’t even print me a valid ticket that allowed me through security and couldn’t be bothered to sort it out until I’d been turned back three times. And then for my Business Class flight to Houston, they bus us out to a carpark and make us wait on an overheated bus for 15 minutes as the plane isn’t ready to load and then when we do get on board, the general standard of their business class was tired, woeful and certainly not a modern business class. We then waited for 45 minutes before leaving our parking slot. Never again. And certainly not worth the £6k ticket price