Automatic poultry door
Purchased 2 automatic doors. 1 failed after 18 months then the replacement failed after 9 months.
3 doors with only 1 working...not good. Was offered 15% discount on a new door. Very expensive for a door that has proven to have problems.
Reply from Omlet
Hi,
Thank you for your feedback.
We offer a 2-year warranty covering any manufacturing defect on your Omlet Autodoor.
If you encounter a problem with your product after 2 years from your purchase date, we can offer you to buy a new automatic door or sometimes specific spare parts with a 15% discount.
If you contacted us within 18 months of your purchase and that your product is presenting a manufacturing defect, we should be able to replace it for you under the framework of your warranty.
If this is the case, please get back in touch with us so that we can better understand what happened and offer you a solution.
You can contact us from this page : https://www.omlet.co.uk/misc/contact_us/
Thank you for your understanding,
Yours,
Clémence,
Team Omlet