This is about my dealings with this M.B. Dealership in December 2023. I purchased a GLB PREMIUM PLUS (traded my E400d) all on line. Everything went brilliantly right up to the point of delivery to me. The vehicle arrived off loaded the GLB, My E400d was loaded and off it went. I'd not checked the car as I'd had 1 prior to the E400d & knew what all about it. The written description Listed ALL of the items that went with this vehicle. The exterior was perfectly acceptable, so l went back into my house.
The next morning I was due at my partners house some 37 miles away, tried to open the tailgate by using my foot, nothing happened so tried again, still not opening, opened the drivers door to open the tailgate and use the release catch, NOT ONE FITTED. This was the beginning of a nightmare. Not 1 item of the Premium + model was fitted. I contacted Worcester, who putting it bluntly rejected taking this car back and return my E400d. They refused. No matter what the reply was NO.
I informed them that the could not refuse my request as it was purchased as a distance sale online and they were legally obliged to Return my car and take theirs back. Remembering this GLB was NOT as stated. It was all making me feel really ill & l was still trying to recover from having 6 weeks in hospital after major surgery. So l gave up for my health's sake.
My E400d was on sale for approx £9000 more than they paid me. Little wonder the were prepared to ignore the distance selling legalities. NOW I'm fully recovered and very willing to reinstate the Distance Selling Regs.