Review of JD Sports


Rated 1 out of 5 stars

Refused a genuine return

Bought some trainers for my son and he doesn’t like them, he has never worn them but JD sports refused my return because they said they couldn’t re sell them because the sole was not clean. They have an off white sole and are pure white shoes so there is a slight difference in colour, it’s not dirt! They then suggested I travel back to the original store that I purchased them from (100 miles away). Avoid showing here as they don’t do returns and apparently sell dirty shoes !
Thought I’d add an update, took JD sports up on their offer to look into it and still refused a refund. Wish I could post my photos on here as proof that it’s the colour difference between white rubber and plastic… groan !

March 17, 2024
Unprompted review

Reply from JD Sports

Hello Jacqui,

Thank you for taking the time to leave us a review!

I'm really sorry to hear about your recent shopping experience with us.

If you would like to discuss this further could you please email us at onlinereviews@jdsports.co.uk. Please include the reference #TP47394 as the subject and within the contents along with your full name, order number, email and billing address including postcode.

Regards,

JD Sports Online Review Team.