Pushy sales people, not there to help
Just looking at my options for getting my debts in one place, received a call as soon as I entered my details. I said straight away that I wasn’t looking for a debt management plan or IVA (after looking at other reviews here) as I’m able to afford my repayments, just looking to make one payment a month instead. They said they understood this.
Spent 40 minutes on the phone to a salesman who has clearly been told to pull at the heart strings, which was quite frustrating, felt I was made to feel bad about how I’ve chosen to manage my money. Only to be told they wanted to transfer me to a ‘specialist’ to set up a DMP or IVA which I didn’t want.
If you need a debt management plan or IVA (both valid options for some!) please go to Stepchange, a charity that doesn’t charge you rather than a company like this full of terrible salesmen who are going to take a cut of your repayments.
Reply from Consolidation Express
Dear Louise,
Thank you for taking time to submit your review. All customer feedback is important to us here at Consolidation Express.
We regret that we were not able to help provide the service you were seeking. Our aim is always to assist customers in finding the most suitable option according to their personal circumstances.
Our staff members uphold the highest standards of professionalism and sensitivity when assisting our customers and we are sorry to hear that you felt this was not the case.
Your feedback will be taken on board and provided to the relevant department as part of our continuous improvement practices.