This is my second experience with them
This is my second experience with them. Moved over to EE, requested cancellation, EE requested cancellation I still am receiving a ridicilously expensive bill from them and 12 months of extension, and I have been waiting in the the line to reach someone for the last half an hour. I don't even know if their customer service exist. Our whole building is changing from them to another provider because of their prices and horrible customer service. I was able to reach EE in 2 minutes, and talk to someone. Stay away at all cost
Reply from Hyperoptic Full Fibre Broadband
Hello Ozge
We are sorry to see you leave with such a poor impression.
We are truly sorry to hear about your recent experience with our services. We understand the frustration caused by difficulties in reaching customer service. Please accept our sincerest apologies for any inconvenience this may have caused.
We take customer feedback very seriously, and we are investigating the issues you've raised regarding the cancellation request, billing concerns, and the extended wait times for customer service. Rest assured, we are committed to resolving these issues promptly to improve our services for all our valued customers.
We apologize for any inconvenience caused and appreciate your patience and understanding as we work to make things right.