Hello RR.

Thank you for reaching out to us regarding your email. We wanted to confirm that we did respond to your enquiry on the 6th of March at 14:14. However, it seems our response may have been filtered into your spam/junk folder. We apologise for any inconvenience this may have caused.

To ensure you receive our response promptly, our customer advisor has resent the reply today. Please check both your inbox and spam/junk folder for our latest correspondence.

We hope this helps to move things on.