What a disaster
What a disaster, ordered a box with 60% off, still £27 when it took me to website I entered my current address as billing and delivery and did same when I entered new card details, it then got me to sign into an old account and use app, all fine, I then get a notification that my box has been delivered, no it has not, find out it has gone to an old address, obviously there system has not updated my address details which I inputted twice, no where on app to change address once live ?
CS is terrible not even based in UK ?
Will never use again and had to dispute payment through bank to get money back.
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Reply from HelloFresh UK
Hi Ben,
Thanks for leaving a review. We appreciate all of your feedback.
It’s so disappointing to hear you've had issues with managing your account. We apologise for any confusion and distress this has caused. This is never our intention and making your subscription as clear and easy to manage as possible is an area we’re always working on improving.
You are able to change your delivery address on the app in Plan settings - Delivery.
If you need any further assistance, please get in touch with our Customer Care Team. You can reach our Customer Care Team by visiting our website contact page, or by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/.
Best,
Natasa
The HelloFresh Team