Review of Glasses Direct


Rated 1 out of 5 stars

Not accurate.

I don't know how they make glasses but their gold plus package which should be 1.6 index lens, not even 1.67 like other places that have a 4 tier package, comes in a thickness larger than 1.56 index. First and last time I'm ordering from them. They either have a very weird lens index which is completely different than other websites out there or they messed up my order. Either way, I've send them an email and still waiting for their reply.

March 5, 2024

Reply from Glasses Direct

Dear Customer,

Thank you for taking the time to leave us a review.

We have confirmed that the lenses were made with 1.60 index lenses. Lens thickness can be affected by several factors such as the lens diameter of the frames and the prescription power. With your current prescription as well as the frames you have chosen we can see that the lenses should be at around 4.8mm thick.

Rest assured you are more than welcome to return the glasses to us for an exchange, repair or correction within the returns period. To do so, just please kindly use the returns form and pre-paid label included in the package, or let us know if you no longer have this and we can email or post one to you.

https://www.glassesdirect.co.uk/help/how-to-return-an-item/

If there's anything else we can help with, especially with improving the rating, please feel free to let us know.

Kind Regards,
Team GD