Very bad experience/ 5star reviews are fake
Very bad experience!
1. Product prices are updating after several hours meaning that in this time customers can purchase with the regular price which supplier provided and you’ll not earn anything.
2. Products description is misleading and written poorly, you’ll have to pay extra for their AI to generate descriptions for your products if you plan to import them to other platforms.
3. You’ll be able to cancel your subscription only if you’ll book a call with them .
4. I requested a refund through their internal chat and they keep telling me they will refund me, I’ve called their support line, asked for a refund and a confirmation email for it and instead of getting an invoice showing the amount which will be refunded, date and company, I get an AI generated email from support team which saying my money is on the way.
5. It’s a scam, don’t buy their service, they will take your money and you’ll not be able to get anything back.
6. 90% of the 5 ⭐️ star reviews here are written by people who never reviewed other businesses or services before, it’s their first and last review on this platform, check further on this page and see yourself !
Reply from Avasam
Dear Enache Ionut Zaruha,
We appreciate your feedback and take all customer concerns seriously. However, after thoroughly reviewing your comments, it appears there might be some misunderstandings that we would like to clarify.
1. Price Updates:
Our system updates prices every 20-40 minutes if all settings are configured correctly. Upon reviewing your account, it seems this was not configured properly.
2. Product Descriptions:
Our product data is sourced from reputable suppliers, and while you have the option to enhance titles or descriptions with our AI module, it's not mandatory. We apologise if there was any confusion regarding this feature.
3. Subscription Cancellation:
The requirement for a call to cancel a subscription is a standard procedure aimed at better understanding your concerns and ensuring a seamless experience for our users. We are open to feedback on how we can improve this process.
4. Refund Process:
Your refund has been approved, and as per our policy, it may take 3-5 days to reflect in your account. Invoices are available for download from your account dashboard.
5. Scam Allegations:
We assure you that our company operates with transparency and integrity. We have no intention of withholding customer funds, and we are committed to resolving any issues promptly and fairly.
6. Review Authenticity:
We value all customer feedback, and our reviews are from genuine customers who have experienced our service. If you have concerns about specific reviews, please reach out to our support team at support@avasam.com, and we will be happy to address them.
We genuinely value your business and want to ensure your satisfaction. If you could provide more details or reach out to our support team, we would be more than happy to address your concerns thoroughly.
Thank you for your understanding.
Best regards
Avasam team