Not sure what’s gone wrong here but I ordered meds for my dog last week uploaded prescription they took my money and as a precaution also emailed the prescription with the order number and then notihing, got a friendly reminder email “ gentle reminder “ to send them my prescription which I did for the 3rd time and then as a precaution sent it to the email again .. and guess what only an confirmation email saying someone would look at the email within one to two working days .. so guess I won’t be using this service again and asking for my money back