They left a parcel in a shared area by…
Evri usually bring parcels right to my flat and provide a perfectly good service, however there was an occasion where there was a problem and thier customer support was very bad.
They left a parcel in a shared area by a main entrance in a block of flats. The location has a number of signs telling delivery drivers not to leave parcels there as they regularly get stolen, and it went missing. Evri then refused to accept responsibility so the supplier had to pay.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity