Follow up
I sent them an email in which I provided further information they asked for 11 Feb which remains unanswered.
In particular see below which relates to a warranty registration. I asked them for details of which product it relates to on 11 Feb to which I have not had a reply. That warrant documentation is the only thing I could not provide.
Thanks
Dear Sally Rasiah,
In the past, you registered a Morphy Richards product, and this email is a service message to inform you about changes affecting the warranty for that product.
Changes to Your Warranty:
Consumer Brands Limited is now the proud custodian of the Morphy Richards brand in the UK. This means your warranty, previously handled by Morphy Richards UK LTD, is now under our care at Consumer Brands Limited. We assure you, this change will not alter the terms or conditions of your existing warranty.
Learn More
Need Assistance?
Our customer support team is ready to help with any questions you might have.
We appreciate your trust in Morphy Richards and look forward to continuing our service under Consumer Brands Limited.
Warm regards,
Rob Wileman
Managing Director
Consumer Brands Limited
Reply from Morphy Richards UK
Thank you for your recent review update.
We've reached out to you via the email thread we share, but unfortunately, we haven't received the reply you mentioned was sent on February 11th. We're still awaiting a response to our email dated February 9th.
Regarding the warranty registration in our records, it seems to pertain to a different item than the one you're claiming for, and the purchase date doesn't match the invoice you provided. This also clarifies the email you received from us regarding the change of ownership.
We eagerly await your response with the requested information as we are committed to resolving this matter for you