Apalling service
I refused to clink on a link in an external email to update account information that had no reply address.
I sent a complaint in to Complaints depart and a couple of days later they froze my account.
This was back in December 23.
I received a notice of account closure, but two months later I still have received no contact, despite having phoned several times in an attempt to recover my funds still sat there.
Appalling service and not a company that can be used to entrust Business funds with
Reply from Zempler Bank
Hi there, we're sorry that the decision to close your account has been made and can appreciate how frustrating this must be for you. After looking into your account, a business decision was made to close your account. We have emailed you with an update on the next steps. I appreciate this may not be what you were wanting to hear and I'm so sorry for any inconvenience this has caused. Kind regards - HL