HI Pat, Thanks for the review. When you book on our website or our app, we may charge you a booking fee . These fees go towards improving our products and services, so you can keep enjoying hassle-free travel by rail and coach. We keep a close eye on our fees to make sure we're always putting your money to the best use, as well as giving you the best value. The booking fee even in the event of a cancelation is non-refundable as we charge a booking fee for our service. The refund for the entire ticket value is provided by the operator as failure to provide a service. For more information, you can view our help section https://support.thetrainline.com/en/support/solutions/articles/78000000472-fees. Thanks again, Nigel.