Zero customer service. Zero contact. Zero care. Please avoid
Terrible experience. After paying a fortune for wegovy, a weight loss medicine, I had a problem with the ‘pen’ delivery system. The drug company said they would replace it via MedExpress, who they would refund, but MedExpress will not answer either the phone or email in 3 days. They have now closed my case without ever responding, despite the drug company asking them to provide me with a free replacement, for which they will be refunded. They refuse to communicate at all, and there is no way of contacting them to speak to them. I warn strongly against using this company!!
Reply from MedExpress Pharmacy
Hello Sandy,
Thank you for taking the time to provide us with your valuable feedback. At MedExpress, we greatly appreciate customer input as it helps us enhance our services.
We sincerely apologize for any dissatisfaction you may have experienced with our services.
We would like to inform you that we have follow up on your enquire via email in order to resolved the issue.
We would greatly appreciate it if you could kindly contact us at hello@medexpress.co.uk or 0208 123 0508 so that we may further investigate your case.
We eagerly await your response.
Kind regards,
The MedExpress Team