Review of DHL Express UK


Rated 1 out of 5 stars

had a mirror delivered from Dunelm by…

had a mirror delivered from Dunelm by DHL, opened the packaging to find it smashed. Had a replacement delivered by DHL, also smashed. Suspect these packages which are marked ‘fragile’ with a big picture of a mirror on them are thrown around like any other package

February 14, 2024
Unprompted review

Reply from DHL Express UK

Dear Roger,

Thank you for taking the time to leave a review.

I’m very sorry to hear about the experience you’ve had, however the reference number you’ve provided in the relevant field is a DHL Parcel UK tracking number.

As we’re DHL Express, which is a different division of DHL, I am unable to access any details regarding this shipment. Therefore, I would recommend that you contact DHL Parcel UK directly to obtain further assistance or visit their website https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users/help/contact-us.html

I apologise that I can be of no more assistance at this time.

Kind regards,

Billie

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