I ordered a barebone PC. It arrived quickly, but when I tried to set it up, I found that one of the 2 RAM ports had a defect, and the PC would not start if I used the second RAM slot. I've contacted support asking for a replacement and returned the original product. It took them over a week to perform a visual check to confirm that the product was OK. They offered a refund/return for the product/or sent the check to the manufacturer. I've asked for an exchange and was told I must re-order. The price has already gone up, and I paid for the delivery. So I picked the refund as the original product was broken, and it had already taken them two weeks to come up with this, and I really needed the working device.

I had to call them, send three emails, and open an extra case with the support as they had not sent me money back for almost two weeks and had not confirmed that I would receive money; they were ghosting me.

Since I paid for return delivery, I requested a refund for that - it was denied since, according to them, I rejected a product that was ok. I asked what kind of test, except for the visual check they made multiple times - they ignored my questions.

The next day, after I told them that I wanted a refund, I noticed that they put this product as a "second chance" even for a higher price than I paid initially, attempting to sell a potentially defective product to someone else.

That used to be a good store, but lately, having only had a negative experience.