the technician I called to repair minor problem with my still working laundry machine broke my machine during" diagnostics" as he said of the problem.The technician told me he had work alone and after he I left him alone he broke my machine and stated I Had to pay another 400 for a part on top of 322 for today labor ( 30 min did nit do nothing). He even did not chek the price he just said price immediately like if he remembered all part's prices by heart . I told him I dont want his services any more and said to give my money back he said ok and instructed me to call "office " to get money for labor back. When I called his :"office' the women told me I would never get my money back and advice me to not call them any more. I checked the price foe the part, technician offered me for 400 ,online it costs $ 54. In the end I was left with completely broken laundry machine ( broken by a technician) and pay of 322 for his visit and office refused me to refund. The customer service I think is the technician spouse as she had same accent. A technician came in a private car, not a company car and customer service would not disclose his name and hang off on me while I called them and started to tell them that the technician broke my appliance and left broken plastic panel out and water inside of the machine. Customer services rep was laughing at me and said you would never get your money back ha ha ha,... you can call police ... stop calling . that is a good business for them one client for doing nothing is over $ 300 for 30 min ... they need just 2 clients a day to live good... I did call police they said to be careful who I let in home But said they can not help and suggested to go to civic court. that is not realistic as I would spend more on court then get money back. so that is how all those fake small businesses blossom by faking credentials and cheating people. They know exactly that police would not do anything about all those complaints and will continue cheating people...