Faulty iron…
Can I make the following points..
I provided you with every thing else you requested and told you I could not locate the warranty certificate. On 24 Jan you emailed stating there has been a change of ownership of the product and that I should contact the previous owner for warranty certificate. I then told there is no change of ownership and gave you my wife's name. On 31 Jan you addressed my wife that as she had registered a Morphy Richard product that Consumer Brands will be dealing with all future warrant claims which clearly indicates that this product was registered. Thanks
Reply from Morphy Richards UK
Hello RR,
Thank you for sharing your feedback with us.
it's important to note that our 3-year warranty policy requires registration within 28 days of purchase for activation.
Unfortunately, our records indicate that we have no record of your registration for the extended warranty.
In our email exchanges, we requested the certificate for the extended warranty, which we have not received from you. Without proper registration and documentation, it becomes challenging for us to proceed with the warranty claim process efficiently.
If you could kindly provide us with the necessary documentation, we will do our utmost to assist you further.
Kind regards,
Morphy Richards Customer Support Team