I ordered a bottle of vodka in mid December in anticipation of Christmas. I wanted a specific item so was frustrated to have to pay an inflated retail price with a £25 delivery charge. I finally received my delivery on January 4th and was disappointed once again to find the wrong item had been delivered.
Communication from the aftercare team was inconsistent and poor.
I was eventually contacted and given a choice of replacing the incorrect item or a measly discount off a new order. I chose to receive the item I had originally ordered. Despite numerous attempts on my behalf to get a confirmed delivery date. I was contacted a week later to say I was being refunded without any consultation.
I struggle to find anything positive to write about Spirits24 and would advise everyone to avoid using them