Good dehumidifier and excellent customers service. I used the 25L dehumidifier for a year. It's efficient and energy saving. One day the handle was broken due to the weight of the machine. They ordered an original box and delivery to me for the packing, and return the machine to them (because I threw the box long time ago). And for some reasons, they replaced a brand new machine to me finally. Highly recommend their products, and for any durable home appliance, it is better to choose those well established companies in UK with customers services here. Their customers service would reply you in the next day if you have any enquiry. That is value for money.