The Parkgate Rotherham store was faultless for the first three weeks after opening. We visited twice after our initial 5 visits that we had enjoyed to be met with rude service and well below par food. The chicken tenders when the store first opened were huge and crispy,very tasty,we were blown away. Unfortunately on subsequent visits they were less than half the size and inedible both times. They were rock hard (been under lights for hours) and the cajun spice must have had the lid fall off because it was ridiculously hot and all over everything in the bag. When I went to the counter to show staff I was eventually greeted with a blank stare and a shrug, no apology, no offer of fresh food or a refund. Never again. Shocked at the difference in food and service since store opening. Maybe this is a marketing ploy to lure folk in then when you have the footfall revert to sub standard food.