Review of L&Q


Rated 1 out of 5 stars

Nothing done whatsoever about the…

Nothing done whatsoever about the ongoing antisocial behavior from the person beneath me which has been going on for almost a decade ....now I regularly have the smell of cannabis coming into my home when it's my taxes in my paid job where I go out and earn money which he does not ...that's paying for his unemployed self to live here...

Currently liaison with Woodford police because now we're in another position where I have to go and get evidence from the law of this land or the local council to submit to London and Quadrant they take zero responsibility for who they house next door to who.

I've been a resident here for coming up to 22 years and have zero complaints against me.... do they do anything to support me.... no all they care about is me inconveniencing them with my messages so I'm sanctioned and have solicitors letter sent to me putting me in my place while they let culprits who are the root cause of the issues gets away with it over and over....
and don't even get me started on the state of our building and grounds we pay weekly to have maintained...I'm just taking continuous evidence to submit to appeal against my inevitable rent increase again this April.

No doubt someone from London and Quadrant is going to reply back to this post with the same old waffle!

The l&q senior I've made clear back in September that I wanted their conduct to be investigated... totally ignored... so this place has got the time money and energy to have solicitors send a stern letter to me (which contained lies that I can prove) but not to deal with the evidence I've been giving them ongoing for years about the same people and the same rubbish!

And I'm still the ONLY female living on the first and second floors of this building and it only has two floors! So I suppose I'm just supposed to live here tolerate all of this rubbish and be intimidated by the male tenant doing it!

CHEERS L&Q!!!

**I told you about the waffle replies....if snr mangers conduct is shoddy and no one even looks into when I've requested multiple times...why would contacting you change anything?

I've been repeating myself about the same things and people for over 2 decades!
Hence why a lot of us turn to social and ITV news.

January 24, 2024
Unprompted review

Reply from L&Q

Hi Blackbutterflai,

Thank you for taking the time to share your experience with us.

Sadly, we know that antisocial behaviour can affect your quality of life, so it’s important that you know what we can support you with and what should be reported to the police.

We totally understand you would not want to have this type of behaviour going on in the building, however, If the reports are of a criminal nature such as the use or smoking of drugs then we can only take civil action if the Police have taken criminal action. We will support the Police with their investigations in anyway we can to get the best outcome.

Starter Tenancies are issued to all new residents, this is used to establish clear expectations about behaviour and provide a tool for supporting new residents to sustain their tenancy.

If you ever feel at risk of harm, you should always call the police. If this risk is imminent you should call 999, otherwise, you should call 101.

With limited information on this platform we would not be able to help with your particular case and would welcome you contacting us via lqdirect@lqgroup.org.uk using 'Trustpilot' as your subject header, so we can provide more specific help and advice.

Many Thanks
Customer Service Team