Ordering discount and delivery were very good or went very smoothly.

I ordered the Natural Latex Washable Wool Pillow it had a very good write-up and I thought it would suit my needs perfectly.

I found it very hard to get comfortable on it like it was too hard for me I'd wake in the middle of the night with a stiff neck and for the first hour before I morning I had a bit of a headache I tried it three nights with the same outcome so realised it was not for me.

The return procedure is horrendous supposedly you have a return slip and the postage slip in the box it came with I did not I only had a pre-printed question return slip on phoning up the girl was very rude as though I didn't know what I was talking about and said it's in the box and that was the end of the conversation.
I tried to return it via the suggestion on the piece of paper that was in the box but it took me to a delivery company's website and regardless what I tried I could not get a return posted slip. I found them again and the girls said no that paperwork is not been in the box for some time you going to our website and click the return button on the right which is not that obvious, it was still quite a challenge to work through because it asked me order number which was not on the paperwork that came to product so I had to telephone again to get the order number which eventually I found was on the ray first email but of course with spam and the like that was a long way down my email list when I finally did get it printed off the nearest place from me to take it was a round trip of 16 miles.

I have ordered the wool deluxe pillow in the hope I can customise it to my needs by taking out the wall and required time will tell.

Overall a good system just seriously let down by the return procedure which I think most people in their 70s will struggle with as it's not straightforward as it could be all they have to do is have the return label in the box that you fill out and the return post is label which you stick on the box it'll be so much easier but then maybe that's the whole point I almost gave up and thought I just threw it on top of the wardrobe but then thought why should I it's £79