I am editing my original review due to the standard of service I've received since my initial contact.

After having an issue following an engineers visit, the service I have since received, in order to rectify the problems, has been exemplary.

Pacifica has taken complete ownership and has not only resolved the immediate issue, but also the overriding problems with the ongoing faults to the machine - unlike Hisense customer service, which is appalling.

In particular I would like to thank Paul and Peter who have gone above and beyond in being the catalysts in ensuring that Hisense adhered to their warranty obligations ( which they were failing to do so for me!)

You have resolved an extremely frustrating situation and I can't thank you enough.
I can now pick a replacement machine... ( Suffice to say, it won't be a Hisense! )