Over an hour on hold... frustrating! so I started a chat as well to see if someone would help me.
It took the same time for BOTH the chat option and phone call to get through but the agent (Moataz) on chat would leave me hanging for long periods without a reply
Even after that LONG period on hold with Mohammed, I had top wait another 30 minutes only to hear the agent (on the phone, yes I had both going at the same time because I was worried I would be "disconnected") tell me there were no flights to get home from the second connecting flight to home when my wife just had her agent make changes for her and my brother in law.
This is absurd!

After freaking out on "Mo", he placed me on hold TWO MORE TIMES before coming back with the flight I already told him WAS available. BOTH provided equally crappy service on line... Horrible, but Mo finally got me booked in after a LOT of stress. The globalist leaders don't give a crap about how frustrating it is for regular people to work hard to have a short vacation only to be really stressed out by corporations that also don't care about the client or have any respect for the value of our time.
I spent 1 hour and 40 minutes stressed out because of this terrible "service", its NOT right.