Appalling service by Santander Portugal. I reside in Johannesburg. The Santander Debit Card expired in October 2023. Still waiting for a new card. On the 27th December 2023 a new card was issued but then I was told that the card was at RUA DO OURO / PRAÇA DA FIGUEIRA branch in Lisbon.

I spoke to someone at that branch on Friday (12th January 2024) who said that: 1) the card was at the branch and 2) they needed me to send an eamil notifying their Rua do Ouro branch of my address. The email was duly sent the same day (Friday the 12th January). I am still waiting for a reply.

I have phoned various numbers: 00351 213 244 850 and 00351 217 807 070 and tried different prompts. I have spent hours trying to reach someone.

Today is the 16th January 2024 and I haven’t received the replacement card and there is NO REPLY to my email. The past few days I have spent hours trying to reach someone. Abysmal service!