Thank you KLM for your prompt response, no surprised it basically took you minutes to say the same thing again.

So after 14 years of flying KLM from Edinburgh to Zurich for work, mostly via Amsterdam im left with a very sour taste in my mouth, i just looked on Trust Pilot at reviews and pages of the same issue as myself and customers being fobbed off by customer care.

As of today i will no loner use KLM as my preferred airline, i will no longer give 9 or 10/10 reviews on my flights and recommend you to others, i will use other airlines and only as a last resort book KLM if it works with my plans, i have Platinum Status for 2024 and will drop to Gold for 2025, so no worrying about XP points and booking flights.

I always booked KLM even if cheaper alternatives like easyjet direct via Basel or via London with BA, i will even happily pay a bit more for Swiss direct from Zurich but overall KLM you have lost a valued customer, all for a voucher to use on another flight, didn't even have to be full £200 i was expecting refunded, you cancelled my flight !!!

I won't miss the many cancelled flights in 2023, needing to constantly re-book due to disruption at Schipol but i was happy to call hotline and get dealt with by a proper person who cared about their frequent flyers, not a basic email response from so called customer care.

No wonder KLM has 65% 1* rating on Truspilot.

I'm glad i have only booked 3 flight so far for 2024, i will now look at other airlines for my Edinburgh to Zurich return flights.

I hope this reaches someone higher up but i will post all this on trust pilot to warn others that advise given about booking yourself with another airline and KLM will refund you difference, don't listen, nice people trying to help have no idea Customer Care and claims don't give a dam about what you did even when KLM advised you to do it.

Claim codes

C-7253750 - C-7454244