Admiral what a joke.
This Company is uncaring and absolutely disgusting. So I have been with Admiral since 2020 and the last year I have took very ill as a result I am now disabled and no longer able to work. So I had some direct debits that were rejected bit were paid on the reclaim due to benefit dates. No actual payment was missed as such and I always paid any extra charges. My home insurance lst was £439 and now they have removed the option to pay by direct debit and my policy is now £649 and they expect me to be able to pay in full. Absolute joke
I do appreciate it is not there problem I am now relying on benefits I get that. But to expect me to just pay that kind of money. And I have not claimed or anything but the policy has increased by over £200. Just crazy oh well insurance shopping here I come.
Reply from Admiral Insurance
Hello Mandy, I'm really sorry to read that you haven't received the best service experience with us. We really value you as a customer and want to thank you for taking the time pass on your feedback. We take all feedback on board. We understand this is a difficult time for anyone and we appreciate any feedback. We assess our customer's ability to pay via Direct Debit at renewal by referring to credit reference agencies, and looking at their payment history with us. As a responsible lender we don't want to put our customers into potentially further financial difficulties. The FCA want to make sure all insurers are assessing their customers at renewal so this doesn't happen. We understand this may not be the outcome you were hoping for and not what you expected. But i hope we have explained our reasons.
Thanks,
Kate.