We sincerely apologize for the repeated inconvenience you've experienced with your orders. Your feedback is invaluable, and we understand the frustration caused by the errors in the processing of your requests. Our team is committed to addressing these issues promptly and ensuring that corrective measures are taken to prevent such occurrences in the future. To assist us in resolving the matter, kindly respond to the email we've sent with the images of the items received, and we'll work with you to find a solution that you'll be pleased with. Thank you for bringing this to our attention, and we look forward to hearing from you.