Never received my order and the courier…
Never received my order and the courier tracking indicates it was returned mid December. No refund, not taking calls at customer service and not responding to emails except to say to expect a delay and warning about sending a follow up as this will result in being sent to the back of the queue!!!
Reply from Joseph Joseph
Hello Chris, we are sorry to hear of your experience with your missing order, and that you were waiting so long for a response from our Consumer Care Team. We have unfortunately been experiencing a high volume of enquiries with a reduced team but are working hard to get through our queries as quickly as possible during this busy time and we're sorry to have kept you waiting. We understand that a member of our Consumer Care Team has since been in touch to discuss this further so we do hope this has been resolved for you. Best wishes, the JJ Team