Anybody about to take out a contract with these seriously need to reconsider there options.
We took out a contract in 2016 and never missed a payment. In nearly eight years we've only had three or four services, they don't send out reminders when a service is due. In October last year we emailed them to arrange a service, they said the engineers will be in touch we are still waiting. We then contacted them about the poor service and got the (due to Covid) excuse which doesn't explain the lack of service before or after Covid. As a service provider they are clearly in breach of contract, the fact that you can't speak to a person over the phone tells you all you need to know about this cowboy outfit.
Further to the above HFB tried to have this review removed, seems they don't like folk telling the truth.