Cancels orders without reason or notification
Edit: as 365games has responded, I'm updating the review to highlight more dishonesty. I have not received a discount code as suggested in their response. I would imagine that it went to the same place that the initial cancellation email went, which was certainly not my email inbox.
Purchased a number of vinyl records in the boxing day sale, all were priced individually and fairly. I ordered these on the 29th of December. However, after receiving no notification of dispatch, i checked my account and found that there has been a cancellation of one of the orders, without reasoning.
I say one of the orders as i have made an order prior to this, which for some reason is not showing in my account, so i could not tell you what the status is.
all of this with no communication from 365games, no email notifying me of the issue, no reason why and most importantly, nothing in paypal suggesting that the order has been cancelled or refunded.
I would like a response from the company as to why this order has been cancelled and what they intend to do about the order that me and many others have been stung on. This is not an insignificant amount of money at this time of year, so this needs to be rectified fast.
I will not be recommending this website to anyone, despite making successful purchases in the past. With this order, 365games have proven they are not a reliable or honest business.
Reply from 365games.co.uk
Hi Gareth.
Thank you for your review.
I am terribly sorry of the trouble that you had with your recent orders with ended in us having to cancel and refund both of them for you.
I can confirm an email was sent to yourself on the 29th of December at 14:39 explaining that exact issue - there is no undelivered notice on the email so this was received in your inbox, it may be in your spam folder.
In reference to only seeing one order in your account, this is due to the second order being placed under a guest checkout - this is why you cannot see both orders in your account.
In relation to the reason your orders have been cancelled.
Our daily price update tool experienced a technical glitch during the same time our prices updated, which created a bug in our system and showed the incorrect purchase price. When the error was picked up by staff, all customers who placed orders were immediately contacted to advise of the issue with a full refund including any postage charges.
As a result of a technical glitch, you were able to purchase a product that was not ever available at the price shown which was immediately refunded by us, nothing was shipped out or expected to be returned.
We are very sorry for any inconvenience and have offered a unique discount code by way of apology, we are sincerely sorry for this experience and have instigated a full IT review as a result to ensure this issue does not happen again.
Take care,
365games