I ordered a product first week of November. When it did not arrive as scheduled, I contacted "Customer Service", a mostly polite but completely ill-prepared group whose main purpose is to read to customers the information about their order that is available on the Amazon web site.
Customer Service declared that there was no inventory to fulfill my order; however, on the Amazon web site for the item, it explicitly stated that there were several in stock. I have contacted Customer Service several times with the same result. They have no authority to resolve the issue by expediting an order that is now almost two months old (as many other online retailers would do), and the item continues to appear available (I have time-stamped screenshots).
The price has increased since I first placed my order, so I cannot help but wonder if Amazon is trying to outwait me and planning to send an email telling me how sorry they are that the product is no longer available (when they could have sent it at any time in the past two months).