I bought a bottle in January and I have been taking very good care of it. Only hand washing, only using it for room-temp water, etc. But once, when I was drinking, a tiny piece of the plastic got into my mouth!! I looked and sure enough, a small chip on the neck.

However I was still using the bottle. Then some cracks started to form in the same area and finally a piece of the top just came off! I must add that I didn’t drop the bottle and it hasn’t seen any form of physical shock.

But I do wear lipstick almost everyday which would be a very disappointing reason for my water bottle to rot away like that.

I contacted Bol.com from which I bought the bottle but they said this item has no warranty, despite what is said on Dopper’s website. Then I sent an email to Dopper’s customer service yesterday and will update this review as the process unfolds.

Edit 18 December:
The customer service got back to me and immediately asked for my address to sent me a new cup and mentioned that mine must have been sent from a wrong batch. She didn’t give me any hassle and I’m both shocked and pleasantly surprised at this customer service. Will update when I actually receive the new cup.

Edit 21 December
Yesterday I already received my new cup and I am very satisfied with Dopper’s smooth and hassle-free customer service! An example for all other corporations!