Purchased a game via their eBay store. Item arrived damaged. Reached out to customer service but they only appear to check messages once a week if you’re lucky. I’ve purchased from them in the past with no issues so didn’t expect any problems. I asked if they would offer a part refund if I kept the item or I could return it. It took so long for a reply I ended up reaching out to PayPal. I asked for a part refund of £10 as the game was nearly £50 on their eBay store. According to PayPal they agreed to a £10 refund if I returned the item 🤔 so I would then be out of pocket with no item. Basically if the item you order arrives in good condition then you’re all sorted. However if you have an issue, don’t expect any help from customer support. Absolutely useless.