Billed for items never sent over a month no response
Placed an order 11/05. PH2943799419. Billed for items. Immediately sent emails trying to upsell my order. No delivery of items. Requested a refund since it’s been over a month and items were intended as gifts. It’s been a week, no reply.
November 4, 2023
Unprompted review
Reply from Prepared Hero
Hi Paula,
I sincerely apologize for the delay in your order (PH2943799419) and the lack of timely response to your emails. We're actively addressing unprecedented demand-related challenges.
I've emailed you a detailed plan to expedite your order and process your refund promptly. Please check your inbox, including spam. Your satisfaction is our priority, and we appreciate your understanding.
Best regards,
Bheki