Great customer service. I have been purchasing from Charlotte Tilbury for years, but in my last order I ordered two blushes that arrived completely broken. I spoke to the customer service team, and while everyone was really helpful, Natalie M whom I spoke last sent out the replacement promptly and everything arrived in one piece. They also assured me that if the issue were to reoccur, they would conduct an investigation. I was also incredibly pleased with the Black Friday sales, they were incredible.