Really disappointed with response when I contacted them to explain that my dogs lead came off her harness due to no tension in the clip. Luckily we were not near a road.
After a bit of research I came across several accounts of this happening. The stock response from EzyDog seems to be that its not their problem as the lead has been purchased through a supplier.
But it's your product! You manufactured it but you don't stand by it. What difference does it make where the lead was bought? If you manufacture a product and it's faulty then you need to do something, telling customers that you can't do anything is bizarre and very bad customer service.