Awful. Booked a hotel “last minute” which was 4 hours in advance. On arrival the hotel advised they had no rooms and had been fully booked for some time. We weren’t able to find any alternatives after contacting about 20 other hotels so had to get an expensive taxi home abandoning our car. Last minute blamed the hotel. There’s nothing last minute about this websites and we won’t be using again. Currently waiting for our refund to be processed. This ruined our one Christmas night out and if availability had been up to date we wouldn’t have drunk and would have driven home. Instead we’re having to spend time going back into London to get our car and drive home during the working day. I would avoid unless you have a few days at least to arrange an alternative.