Recently had to make a complaint as my actual mail didn't show up for nearly 2 weeks. They said there were staff shortages. Now they have lost my parcel for over a week "in transit" and there are no ways of getting in touch with them apart from writing. Who am I supposed to send it with if I send it in writing? It's not like it's ever going to arrive! I use to get worried when something was being delivered by Evri/Hermes but now it's "delivery will be via Royal Mail" that makes me sick with worry.