Why can’t I give Hermes a zero star review , I’ve had several orders delivered/not delivered by Hermes one order of 4 items 3 items were delivered and the fourth item was not delivered because they couldn’t find my address it’s got a big sign on the corner of my house not easy to miss and then my next order part of which was delivered but the rest has disappeared off this planet and all the seller has said is I can have a refund then reorder but then I’ve got to pay p&p which was initially free as my order was above a certain value - how do they manage to lose so many things