Absolutely awful experience ordering online with Boots. At checkout put down my nominated store pick-up - when the order went through I saw it was going to another store miles away. Then got a message to say there had been an error with my order and it had not gone through - the money had gone from my bank though. Called customer service and finally got through to someone - after a lot of aggro (their opening hours are wrong on their recorded message) only to be told there was nothing could be done. Would have to leave if at the store until it was sent back to warehouse then I would receive a refund (about three weeks). Absolutely outrageous- I don’t have the money to buy it again - it’s my daughter’s Xmas present- PULL YOUR SOCKS UP BOOTS - I will never order online with you again and anyone reading this beware - you were warned!