Awful experience
Awful experience! I joined them 31st Oct and paid all three invoices. I have been inundated with threatening late payment emails, late charges and the crazy thing is they owe me nearly £2k. Their accounts department has no clue, they have taken 7 payments from my account and raised 5 invoices but apparently I’m £10k overdue on invoices??
I have formally complained and requested back the money they have stolen from me but 48hrs later absolutely nothing!
I would never use them again it’s been a month long of frustration and anxiety
Reply from Regus
Hi Kerry,
I am sorry to hear of your dissatisfaction.
Our regular monthly invoices are due no later than on the 15th day of the month. If payment is not received by the due date, we incur administration costs and, though we would like to avoid charging you for this, we must pass on a late fee to you. You can review invoice and payment dates on your statement of account, available in your online account. Although you did make payments for those initial invoices as you state, they were paid well after the due date.
A member of my team has been in touch to give you information relating to the outstanding balance and to answer any further question you may have.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus