Ordered two books, only one arrived. When I chased it up it turned out that there had been a 'glitch' in the system. Given that only a small part of the postage was refunded it would have been cheaper for me to have ordered the one book elsewhere. They offered to refund more when I expressed disappointment but I declined as it's not really about the money. Really disappointing as this was just a waste of time, will be going elsewhere in future.