After waiting more than thirty minutes to get through to someone when I spoke to your advisor and explained the problem regarding a letter I have received regarding meter readings and I explained to her that I had provided meter readings at the beginning of October and that EDF had clearly received them because they had sent me the invoice based on those meter readings when I explained this your advisor asked me to hold the line whilst she checked it after waiting a further forty minutes and respone from the advisor it was clear to me that she had just terminated the call without speaking to me. So I made a further phone call which took almost thirty minutes to get through to another advisor (this advisor’s name was Shamela) when I explained to her the issue and also mentioned that I had wasted more than an hour with the first advisor and that she had just terminated the call without any reason or explanation to me. Shamela then looked into the matter for me and sorted it out for me. So in summary after spending almost two hours on the phone to EDF I was disappointed in the level of service that I received from the first advisor who I would probably score 0 out of 10. But with Shamela I would score her a 10 out of 10