Review of Cynergy Bank


Rated 1 out of 5 stars

Truly awful

Truly awful archaic processes.
Passwords via post? Come on.
Applied. Waited 2+ weeks. Nothing. I Contacted them and only then did they request more info for 1 applicant.
Waited again.
Then got an email requesting more info, followed by an email a few mins later saying the account was opened.
Waited 6 days for the passcode to arrive in the post while receiving multiple nagging messages to deposit funds by email and text - not a chance without account access to withdraw.
Having logged in, I requested the one time passcode via text. 3 times. Nothing.
They only arrived after I had messaged them telling them to close the account.
Hopeless. Absolutely hopeless.
They have wasted over an hour of my time and will not be getting my funds.

November 29, 2023

Reply from Cynergy Bank

Hello there,

Thank you for taking to the time to complete a review and we're sorry to learn of your account opening experience.

One of our colleagues will shortly reach out to you to provide you with support on the issues you describe.

Cynergy Bank