No show fitting appointment and poor…
No show fitting appointment and poor communication. Seems to be a common theme amongst others I know who have also signed up for the service. I am going to cancel as if they can’t even get a fitting appointment right, what will happen if it stops working? Edit: I spoke with them regarding the no show and was advised that the next available installation appointment was in over 2 months time 🤣 What a service!
Reply from Gigaclear
Hello Jonathan
Thank you for taking the time to leave us your feedback, Jonathan. I'm extremely sorry our team had to reschedule your installation and we failed to inform you of this, its certainly not the level of customer service we aim to set. I can see you have spoken to a senior member of our team who's confirmed your new installation date. Again, please accept my sincerest apologies.
Best regards
Grant